Set payment issues, such equally declined or incomplete transactions

If you take bug paying for Google products, you might need to set up a trouble with your payments profile.

Find the upshot yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Endeavor these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments middle, and attempt the transaction once more.
  • Effort using a Google Play gift carte du jour to complete the transaction.
  • Endeavour using the best interface for your computing device:
    • If you're using a desktop computer, endeavor the transaction using the Google production'southward website.
    • If you're using a mobile device, attempt using the production'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if y'all don't already have one and visiting the Google Store to effort the transaction again.

"Unable to complete transaction: Expired bill of fare"

Bank check to meet if your payment method is up to engagement. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Delight utilize another form of payment."

Annotation: These steps as well apply if y'all run into the error message "Your payment didn't go through. Please endeavor a unlike payment method or effort again later."

Try the following:

  1. Cheque to run into if your payment method is up to date. If information technology isn't, update it in the Payments center, then try your buy again.
  2. Make sure you have enough money in your business relationship for the buy.
  3. If you're still having issues, contact your banking company to see if there's a problem with your account.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you run across this message, it might exist considering:

  • We saw a suspicious transaction on your payments contour.
  • We demand a footling more data to protect your account confronting fraud.
  • We need a little more information to comply with EU law (European customers only).

To set the issue, try the following:

  1. Go to the Payments eye.
  2. Have action on any errors or requests in the payments middle.
    1. Y'all might need to verify your identity before yous tin buy annihilation through your Google Business relationship.
  3. Make sure your proper name, address, and payment information are up to appointment.

"Unable to process payment: Low carte residue"

You might not take enough funds in your business relationship to make the payment. Bank check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare earlier you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, y'all'll discover a temporary accuse on your bill of fare statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you lot try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long agone you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Bank check your card statement. You should discover a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't utilise this card for this buy. Attempt to make the buy again with a different carte.

If the menu you want to apply isn't listed, follow the on-screen instructions to add a new card.

Airtight payments contour

Learn more about what to do if you temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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